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Contact our Friendly Team

Needing help on existing or future bookings? We’re here to help.

Do you have an existing upcoming stay?  

If you have an upcoming stay or general enquiry please get in touch with our fantastic customer service team by emailing and they will be able to assist with your query. As you can imagine, we are experiencing a very high volume of enquiries, so please bear with us so we can give all our customers the exceptional customer service we are so very proud of.

Have a general enquiry? 

Our frequently asked questions page can help you find a quick answer.

Wanting to book something to look forward to?  

If you would like to make a reservation for our hotel, simply call 0330 107 1599 or you can book online.

Looking to book a meeting or event?

Whether you're looking to book a meeting for 2 to 700 or planning your next special event, email our event planners on

Change in working hours  

Due to reduced team members, we have had to adjust our contact centre opening times, which for the time being are as follows –

Monday to Friday 8am – 6pm

Weekends 10am - 4pm

Please bear with us, you may experience longer waiting times than usual.

We can’t wait to welcome you back to our hotel with the promise of a super warm welcome and most definitely a BIG smile!